UW offers shipping service to USA, Canada, Europe, China mainland, Hong Kong, Taiwan district, Thailand, Australia and many other countries and regions.
If your country is not on our shipping list, please contact us (firstname.lastname@example.org) and we will help you to find a solution for shipping.
ALL products will be delivered in an UW branded box by DHL,FX and other international express. The delivery time is depended by the distance.
As we have a huge variety of products, our Shipping timelines and updates are written on the individual product pages.
For Pre Orders, take note of the release time right at the top, followed by the shipping timeline required once released. Once it ships you will receive a tracking email.
For the sabers in stock, it will be shipped out in 3-5 working days.
Pls send us email for exact time if you need.
Our email address is email@example.com
Please refer to product descriptions for shipping timelines, timelines provided are ESTIMATED timelines, there is always a possibility of a delay and release times will be affected. Expect extended timelines during peak shopping season.
New to Pre Orders? Read this!
When you pre order a product, you are guaranteed a piece in a very limited run on a product that has not been manufactured. The timelines that are provided are estimates.
Depending on the complexity of the hilt, there can be delays if these products do not pass the QC process.
Should you feel that you cannot wait through this process, please do not pre order and instead wait for the handful of pieces that will be available after all PO orders have been shipped.
Additional Shipping cost / Remote Fee
If your location is not served by a post office or if you are ordering products containing lithium items - please take note that an extra REMOTE fee "rural area" surcharge might be applied by DHL/Fedex/UPS/USPS. We will invoice you for the remainder as charged by the postal service- any cancellations after the order is built will forfeit a deposit of $50
We understand that the remote fees clause can at times be missed, in the event where the fee is too much we will accept a cancellation with half the current Non Refundable Deposit.
If you would like to enquire via email, send one to firstname.lastname@example.org
We will respond within 24-48 hours on a working day for the FB Chat and 48-72 hours for emails.
All customs requirements, clearance and tax fees are a customers responsibility, if you are located in a country with strict customs - please ensure to check what is importable. Please ensure to track the package and contact the shipping company/customs to assist with clearance.
If a package is returned due to non clearance - a refund will be processed less return shipping fees and our restocking fee.
If you need assistance to validate, prior to ordering feel free to contact us via the Gmail(email@example.com).
We do not ship to APO/FPO/PO box addresses. Addresses entered as such will be sent to the nearest DHL facility and must be picked up on arrival. Failure to collect within the holding timeline will result in the package being returned to us and a cancellation fee charged.
We will contact you for amending these kinds of address.
Please note that our system currently does not allow addresses to be changed. If you require an address change, you will need to contact us via gmail, firstname.lastname@example.org
If an item has been shipped to your address and for reasons related to buyer's fault inclusive of non payment of custom fees, no contact to delivery office, unsigned, undelivered/rejected and returned, a refund will automatically be processed less the shipping fee of 50 USD or actual shipping amount will be deducted from the amount paid before refund. If the order is still required to be re-sent, buyer must pay for shipping again.
If the order is refunded by request of customer or a paypal claim is opened due to this reason, the amount refunded will be total cost less shipping costs, less return shipping costs and less non refundable deposit. For example cost of item 289 USD - shipping cost of 50 USD, - 50 USD return shipping cost and NRD of 50 USD = 139 USD total refund amount.
A valid contact phone number is needed.
Receivers must track the item to receive it accordingly, the receiver must contact the shipping company if the package is held and if not delivered within 30 days of the tracking email, reach out to us so that we can start a query and assist to have it delivered. Requests filed after this period will be assisted to the best of our ability, however cannot be liable after such time has lapsed.
We are not responsible for return shipping costs as it is buyer's responsibility to track and contact the shipping company in order to properly receive the item.
For special requests, please reach out before purchase via the FB chat or email.
Our shipping process
1) Order is placed, package is retrieved from storage or built to order
2) Package is sent from our Office to our Shipping agent
3) Shipping agent sends out package across the border to the DHL facility or Postal service
4) On clearing customs, package will enter the DHL facility to be queued to ship. We will update the tracking number on website.
5) Package boards the plane (Tracking becomes active)
6) Package arrives in destination country, Customs clearance is required. (If package shows as HOLD for clearance, buyer must contact delivery service)
7) Out for delivery to your doorstep